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System Service & Engineering, Inc

System Service & Engineering, Inc

Industry: HVAC

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System Service & Engineering was built on the partnership of two highly successful HVAC professionals with a desire to educate, train and support building managers and their staff.  They opened their doors in August 2012 and after researching solutions, chose FieldLocate as their field service management solution to manage scheduling, dispatching, invoicing, and reporting.  The owners chose FieldLocate because of its ease of use by dispatchers and technicians alike and customer support that can quickly address any problems that arise.

Comptroller Nikkole Grimes views the dispatch board and unscheduled appointments first thing when she logs into the system.  “The organized dispatching function cuts down on time spent finding and scheduling appointments since we no longer have to manually call technicians about new appointments,” commented Nikkole. “The ability to push new service calls to technicians faster means the business can pick up 3-4 more service calls per week which leads to more revenue for the company.”

By using the Time Clock feature of the FieldLocate Mobile App, technicians can head to their first appointment directly from their house. They also have the ability to produce estimates and invoices on the mobile application which syncs to the cloud-based back office system. Both features reduce the amount of return trips to the office to clock in and out and return invoices.  “Techs go directly to their first call from their house which reduces drive time coming to the office to turn in hours or submit paperwork.” The reporting feature is a must-have for System Service & Engineering when it comes to making important business decisions. “The organized reporting features allow us to see the revenue that our company is bringing in and we can make informed decisions about our company from the reports.”

System Service & Engineering has grown their business using FieldLocate as their field service management system.  By streamlining dispatch and scheduling in the office and providing mobility in the field, the owners of System Service & Engineering can focus on driving the business forward instead of manually managing daily processes.

Nikkole Grimes, Comptroller
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