Master Tech Service Corp
MASTER TECH SERVICE CORP COMPLETES 3-5 MORE JOBS PER TECH, PER WEEK WITH FIELDLOCATE
Master Tech Service Corp. provides premiere electrical services for new construction, renovations, and service upgrades for Tarrant County. They also offer residential HVAC services in the Dallas/Fort Worth area.
In 2013, business was booming. “We couldn’t go off a notebook and whiteboard schedule anymore. It just took too long,” recalled Director, Matt Ecoff. Before FieldLocate, technicians traveled to the office to receive their schedule. But with cancellations and emergency appointments, the schedule was constantly changing. “The schedules were only about 50% accurate.” The dispatch team spent the rest of the day communicating changes through phone calls and text messages.
Now, the dispatcher can update appointments using FieldLocate’s color-coded schedule board. “Being able to move appointments so easily makes everything flow much better. We save 2-4 hours per day of tedious scheduling and dispatch work.”
The business also saves time using the customer alert text feature which sends customers a text when the technician is en route. “We’re no longer making phone calls which saves us a huge amount of time in the office and our customers love receiving the alerts,” said Matt.
Paperwork used to be a huge hassle. Sometimes paperwork wouldn’t make it back to the office for various reasons such as illness, vacations, or even weekends. “It could be days before we received completed work orders,” commented Matt.
Missing work orders hurt the daily cash flow. “We were blind until we saw the paperwork.” This also caused confusion if a customer phoned with a question. For example, if a customer called before the work order was returned, the office staff would have to call the technician. If the tech was in the middle of the job, the office staff would have to wait for a response and then call the customer back.
With FieldLocate, Matt can view completed work orders instantly. “Now if a customer calls in, we have all the information readily available to take care of their questions immediately,” said Matt. “Technicians are coming into the office once a week which saves time and helps us get more jobs done per week. We can complete 3-5 more jobs per technician per week.”
Using the FieldLocate mobile application, technicians can focus on completing quality work instead of completing paper work on site. In Dallas, the average residential home has 2.5 air conditioning systems. The company tracks each piece of equipment by entering the model, brand, and serial number into Customer Info. They also take before and after pictures during every appointment in case questions arise.
Before FieldLocate, technicians would have to look up pricing in a separate price book to complete an estimate. Now, technicians add line items to the estimate with just a few clicks through FieldLocate. “We save $5,000 per year by replacing written work orders with FieldLocate on iPads.” commented Matt.
Master Service Tech can now navigate schedule changes and customer inquiries easier using FieldLocate. “I don’t know how we used to get by without FieldLocate,” concluded Matt.Matt Ecoff, Director
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