Clean Air Technologies
CLEAN AIR TECHNOLOGIES COMPLETES 1-2 MORE JOBS PER DAY
Clean Air Technologies of Port Saint Lucis is a premier HVAC company that specializes in air conditioning repair for residential and commercial customers in the Treasure Coast area of Florida.
Before switching to FieldLocate, Clean Air Technologies used a field service management system, but the system was hampered by its lack of a native mobile application. For companies with service technicians in the field, a mobile application is critical.
The biggest challenge Owner and President, Jeff Almeida faced was locating his technicians and making sure they were clocking in at the first appointment instead of their home. “Now that we can track technicians’ status, they are more efficient and immediately go to the next job,” says Jeff.
Using FieldLocate’s tech tracking and status features, Jeff has visibility on how technicians spend their day. Jeff commented, “Plus, fuel costs for company vehicles has decreased by 10%.”
FieldLocate has made Clean Air Technologies more efficient while improving customer service. The color coded dispatch board makes it easy to view and move around appointments to the closest technician. When the technician is dispatched, the customer receives a notification complete with a photo of the en route technician as an extra layer of security for the customer. “People love the photo of the tech.”
Customer satisfaction has improved since techs have access to a complete customer history at their fingertips including work recommendations, warranty statuses and job site photos. “The efficiency of FieldLocate allows for jobs to be completed quicker so we can schedule more jobs faster with the saved time,” said Jeff. Clean Air Technologies has picked up between 1-2 jobs per day since implementing FieldLocate.
Since FieldLocate is cloud-based, Jeff can access the system from anywhere. “Work doesn’t have to wait until morning because you can login to FieldLocate from anywhere.” Now, Jeff can check the schedule board and ensure that work is set in motion for the day before even coming into the office.
Now that Clean Air Technologies uses FieldLocate as their field service management software, customer satisfaction has increased, productivity has improved in the office and in the field, and Jeff has greater visibility of his technicians’ location and his business over all.Jeff Almeida, Owner and President
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