Air Care Heating and Cooling
AIR CARE CUTS DISPATCH TIME BY 50% WITH FIELDLOCATE
Air Care Heating and Cooling keeps homes comfortable in Charlotte, North Carolina. Owner Ray McKeand focuses on saving his customers money by having his team run complete, thorough tune-ups at each appointment. This practice ensures his customers aren’t surprised later with a huge replacement bill when they least expect it.
“When I first started the business in 2009, we used paper work orders and I managed the schedule in an appointment book,” recalled Ray. Shortly after opening its doors, Air Care Heating & Cooling experienced rapid growth—growing 125% in just three years. Realizing that paper work orders were becoming inefficient for his booming business, Ray started using Google Calendar and emails to schedule and dispatch jobs. But Google Calendar only took care of one side of the business, the back office, and didn’t help his techs in the field. In addition, since Google Calendar wasn’t really designed to manage a field service business like his, it could be frustrating to use.
Ray searched for over a year in a half to find a field service management software solution that fit his business needs. “I wanted a system that not only kept track of our schedule and revenue but also tracked technicians’ hours and location.” Ray found most of the systems he reviewed to be too confusing, until he saw FieldLocate. “The first thing I noticed about FieldLocate was its simple interface. It looked easy to use and I loved that it synced with the mobile application,” commented Ray.
Using FieldLocate, Ray dispatches jobs faster. “I’ve cut the time it takes to schedule and dispatch a job by 50%.” A majority of calls received by Air Care are emergency appointments that need to be scheduled same day. By checking the Map View, Ray can dispatch to the closest available technician quickly. “We complete more jobs per day using FieldLocate.”
Using FieldLocate’s Mobile App, Ray can alert technicians of a new service call directly through their mobile device without even making a phone call. The electronic work order contains job details in addition to a complete job history for that customer. “I love that my technicians can look at the prior customer history to see and what work has been completed,” commented Ray.
Ray and his team appreciate the ability to take pictures and upload photos directly to the work order. “If a customer approves an estimate to replace a part, we can easily pull up the estimate and view photos of that part to verify the model and serial number —which eliminates an extra trip,” explained Ray. “The fact we don’t have to dig through paper saves us ton of time.”
One of the biggest benefits of using FieldLocate is the unlimited customer support and online training. “Support is great!” exclaimed Ray. “I submitted a question at 7PM at night and a support representative contact me within the hour with a response.” Since FieldLocate is cloud-based, customers receive frequent updates at no additional cost. “FieldLocate is always coming out with something new that enhances the product,” concluded Ray.
Using FieldLocate field service management software, Air Care Heating & Cooling runs more efficiently and can keep pace with the incoming calls and appointments. Ray, his team, and his customers enjoy a streamlined experience from first call to final invoice with FieldLocate.Ray McKeand, Owner
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