7-Star Service Company
7-STAR REDUCES TIME & COST USING FIELDLOCATE MOBILE APPLICATION
Based in Pflugerville, Texas, 7-Star Service Company is a HVAC business that serves the greater Austin area with over 15 years of industry experience. This 7-Star team is passionate about giving their customers the best heating and air service experience possible.
Lawrence Celedon, owner of 7-Star Service Company, needed a field service management solution to reduce the time and cost associated with all the paperwork. Prior to implementing FieldLocate, all work orders and invoices were generated using paper and pen. “Invoices and estimates were written by the techs and had to be delivered to the office, which was an unnecessary cost.” Lawrence needed a solution that would speed up business processes and also offer 24/7 access to information from anywhere. Serving as the main dispatcher, Lawrence also works in the field, making it difficult to schedule appointments and dispatch on the go.
Lawrence chose the FieldLocate field service management solution because of its cloud-based technology and integration with Quickbooks accounting software. Once an invoice is closed, it goes directly to Quickbooks. “The sync with Quickbooks was easy and explained thoroughly. The integration is key since our accountant is located in Dallas. He can process accounting for us from anywhere,” says Lawrence.
The benefits of implementing FieldLocate were immediate for 7-Star Service Company. The FieldLocate Mobile App has made it easy to view unscheduled appointments on the Dispatch Board and assign technicians while on the go—increasing productivity. The cost of paperwork was eliminated and fuel use was reduced since the technicians no longer had to turn in paper invoices or time sheets to the office because this information could be entered on mobile devices.
Customer service has also improved since implementing FieldLocate. Lawrence reports, “The Customer History Database keeps track of everything and helps our techs provide the best service to our customers since we have all needed information at our fingertips. We can also email receipts and invoices which is easier for both the tech and customer.”
Mobility is a key benefit for Lawrence and his company. Scheduling and dispatching can be done on tablets from the field which cuts down on time and costs of driving to the office. “By eliminating drive time to and from the office, we save between 15-20 hours per week.”Lawrence Celedon, Owner
Not sure where to begin your search for software? Start here!