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Privacy Policy

Last Updated: 5 February 2018

Scope of this Policy

FieldAware understands you care how information about you is collected and used. FieldAware is committed to protecting the privacy of individuals who interact with us. This FieldAware Privacy Policy (“Privacy Policy”) describes FieldAware Inc.’s and its affiliated entities’ including FieldLocate (collectively “FieldAware”, “us”, “our”, “we”) privacy practices for our websites, services, and apps that link to this Privacy Policy. This Privacy Policy also details our privacy practices related to FieldAware marketing, advertising, and company events.

FieldAware is an online based software platform for field service industries (“FieldAware Platform”).  We provide the FieldAware Platform and related support, consulting and other services to our customers.  In this Privacy Policy, we will refer to the FieldAware Platform and related services collectively as our “Services.”  We will refer to our emails, newsletters, and other marketing and advertising practices collectively as our “Communications”.

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.

FieldAware Services

We provide Services to our customers. As part of the Services, customer data may be stored on our computer systems. As our customer, when you use our Services to process data you control the selection of data that we collect.

Information Collected by FieldAware

FieldAware registration and customer support

You may provide us with information about you when you complete a FieldAware web form, register to use a FieldAware website (such as www.fieldaware.com) or Service, request a Services demonstration, respond to an advertisement, contact FieldAware for support or other offerings, or attend an event or forum in which FieldAware is hosting or participating. During such processes, we collect Personal Information about you. For example, we may collect your name, company name, address, email, phone number, billing and payment information, position, or title. We may also collect other public and third party information about you to supplement your profile, such as public information about the company where you work.

FieldAware websites and use of Cookies

We receive and store certain information about how you use our websites and Services when you visit a FieldAware website or use our Services. For example, we receive information that your browser or device sends to our servers whenever you visit a FieldAware website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit a FieldAware website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.

We may receive information about how you use our websites and Services through the use of first-party and third-party cookies, and also web beacons and other similar technologies. Our servers collect similar information when you are logged into our website or Services. The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using, and whether you have provided information identifying yourself to the website or Services.

Third party analytics service providers will receive data regarding your usage of our websites in order to provide analytics services to us. As of the date of this Privacy Policy, these service providers include Google Analytics. For information about Google Analytics’ privacy practices, you can visit http://www.google.com/policies/privacy/partners/. If you elect to opt-out of such data collection (to the extent available) and subsequently use our websites through a difference device or otherwise change your cookie or privacy settings on your device, you will need to opt-out again.

In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We do not respond to web browser ‘do not track’ signals or other similar transmissions that indicate a request to disable online tracking of users who visit our websites or who use our websites or Services.

Buttons, tools, and content from other companies

FieldAware websites and Services may include buttons, tools, or content that link to other companies' services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a FieldAware web page containing them, some information from your browser may automatically be sent to the other company. This Privacy Policy does not apply to that other company’s collection or use of that information. Please read that company's privacy policy for more information regarding its collection and use of that information.

FieldAware social networking pages

We maintain pages on many social networking sites. We may collect information when you interact with our social networking pages.  The provider of the social networking sites may also collect information about you.  This Privacy Policy does not apply to that other company’s collection or use of that information.

FieldAware online advertising

We advertise online, including displaying FieldAware ads across the Internet on websites and in apps. When we advertise online to you, we may collect information about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.

Public chat, message boards and user postings

You might provide Personal Information through your public participation in chat sessions, message boards, user communities associated with our Services, blogs, email exchanges, or newsgroups on our websites. That information may be available to anyone who has access to the website. This Privacy Policy does not apply to information that you make generally available through such websites.

Use of the information collected by FieldAware

We may use the information we collect about you to:

  • Provide you FieldAware website content and Services, as well as any other services, support, or information you have requested
  • Operate and improve our websites and Services, and diagnose related problems
  • Personalize our website, Services, and Communications to your likely interests and needs
  • Send you business messages such as those related to Services notifications, payments or renewal of your subscription
  • Send you information about FieldAware, new releases, special offers, and similar marketing information
  • Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Display personalized ads to you
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you and to enhance the Services we provide to you
  • Contact you via telephone to discuss our Services and related offers with you
  • Aggregate data from our Services used for benchmarking and to improve our Services.

Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes.

Newsletter subscription information

From time to time, we may provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about FieldAware. It will be emailed or mailed to the address that you provide when you subscribe.

Third Party Advertising

The FieldAware website may include advertising serviced by third parties, which may be targeted to you based on your online browsing activities and app usage.  We may also partner with third party advertising companies in order to serve online advertising regarding our products and services to you after you use our website and/or Services.  For more information on such advertising targeting practices you may visit http://www.aboutads.info.  For the ability to opt-out of such targeting practices, you can visit http://www.aboutads.info/choices/ and also download and use the apps referenced at http://www.aboutads.info/appchoices

Sharing information collected by FieldAware

Except as provided in this Privacy Policy, we will never share, sell, or rent individual Personal Information with any third party without your advance permission or where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances where we believe it is necessary to protect the rights or property of FieldAware, our users and/or third parties.  This information is only available to our affiliates, employees, subcontractors, and third-party providers managing this information for the purposes of contacting you or sending you emails based on your request for information.

FieldAware complies with all applicable privacy laws and regulations.  We may be compelled to surrender personal user or customer information to United States or other legal authorities without expressed user consent if presented with a court subpoena or similar legal order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction.  In the event of a violation of the terms and conditions of usage of this website or a violation of any restrictions on usage of materials provided in or through this website, we may disclose personal user information to our affected business partners or legal authorities.

We may provide advertisers and other third parties with aggregated, non-personally identifiable information about our user base and its interests and usage patterns.  This may include making available or publishing aggregated, anonymous data regarding activity on our website and Services.

FieldAware.com contains links to external sites, including our partners’ websites and others. These websites are not governed by this Privacy Policy, and we do not take responsibility for the privacy practices of any third-party websites to which we link.

Information security and storage

We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information.  We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing or otherwise offering any definitive promise of security in connection with your Personal Information or usage information.

Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us.

Children under 18

We do not knowingly collect information from children under 18 and the website and Services are not directed at persons under 18. If you are a parent and believe your child under the age of 13 has used the website or Services and provided personally identifiable information to us, please contact us at the email, phone number and/or address provided below and we will work to delete the relevant account (if applicable) any such Personal Information.

Transfer as a Corporate Asset

In the event of a merger, sale of capital stock or assets, reorganization, consolidation or similar transaction involving FieldAware, the information we possess, including Personal Information, shall be transferred as a corporate asset to the acquiring entity, provided that such entity will continue to handle such information in accordance with this Privacy Policy.

Cross-border data transfers

Your Personal Information may be stored in the United States, or transferred to other countries where our affiliated companies and companies we hire to provide services to us such as Australia, Ireland, and the United Kingdom. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Information, we will protect it as described in this privacy policy.

Reviewing, updating or deleting your Personal Information

We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us. Our websites and Services may allow you to review and edit your Personal Information by accessing your profile or similar feature of the website or Service you are using. For our websites, you may have the ability to manage your cookies and similar technologies through your web browser settings. You should consult the settings and instructions provided by the provider of your web browser for more information.

You may also submit a request to us to review, edit, or delete your Personal Information by emailing your request to webmaster@fieldaware.com, or if you prefer you can contact us through physical mail at FieldAware Inc., 5700 Tennyson Parkway Suite 250, Plano, TX 75024 (Attn: Webmaster) or by telephone at 1.800.935.0736.  Our business hours for telephone contact are 9:00 AM to 5:00 PM Central.  Once we verify your identity, we will assist you with your request.

We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems after your use of our websites and Services ends.

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use, or tailor them to you.

Opting-out of FieldAware Communications

You may opt out of receiving Communications by unsubscribing to the marketing mailings or newsletters you no longer desire. You may also send an email to webmaster@fieldaware.com with "Unsubscribe" in the body, together with a description of the Communications you no longer desire to receive.

Changes to this Privacy Policy

This Privacy Policy applies to all information collected by or provided to us on and after the date at the top of this Privacy Policy.  Occasionally, at our discretion, we may change or update this Privacy Policy to allow us to use or share your Personal Information in a materially different way. For new users, such changes will become effective upon posting. For existing users, the changes and updates will become effective 30 days after posting.  We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Questions or concerns

If you have any questions related to this Privacy Policy, please email us at:

webmaster@fieldaware.com.

FieldLocate is a Valuable Tool for Davis Heating and Cooling

“The ability to accept payment on site, email invoices and access customer information through mobile…”

Tom Davis, Owner Davis Heating and Cooling

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