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Field Service Mobile Apps.

FieldAware’s mobile field service apps work together to provide users with fully-fledged field service management software for field techs, dispatchers, and managers alike. 

 

Providing the Best Field Service

FieldAware is made-for-mobile, meaning mobility is at the forefront of our innovations. Our unique combination of rich mobile application features built over a user-friendly interface means that FieldAware customers see an average of a 27% increase in business productivity. All FieldAware apps for mobile service field technicians are native and offline enabled, meaning customer data is always at your fingertips.  

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Get the Job Done Right — On the First Visit

For a service business, every truck roll costs money. FieldAware reduces or eliminates the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at the field engineer’s fingertips. Because there is no need for stacks of paperwork, the back office can see the job status in real-time and field engineers have everything they need right from their mobile device.

Here is what FieldAware’s Mobile App capabilities can do for your service organization...

FieldAware Mobile

FieldAware Forms connects with FieldAware’s mobile field service application to push customer and job data directly into your forms. Using the app, you can complete forms using conditional logic, automatically calculate formulas, and collect signatures and photos. All data collected is then pulled back into the FieldAware mobile application, saving time and connecting the field with the back office. 

Fieldaware Mobile

FieldAware Forms

FieldAware Forms connects with FieldAware’s mobile field service application to push customer and job data directly into your forms. Using the app, you can complete forms using conditional logic, automatically calculate formulas, and collect signatures and photos. All data collected is then pulled back into the FieldAware mobile application, saving time and connecting the field with the back office. 

From Pricing to Payment in Record Time

FieldAware provides a direct pipeline through which work orders can be delivered to field staff. Field personnel can find the fastest and most efficient route to customers, add job details such as photos or videos, and get customers’ signatures to confirm the completed job. The back office can schedule new jobs, receive updates, and deliver an invoice in a few simple clicks, allowing your company to get paid faster and increase the profitability, and customer experience, for every job. 

Take Advantage of Modern Cloud-Based Technology

We built our innovative smartphone apps (iOS and Android) for mobile field service technicians from the ground up to solve the most challenging issues in managing field service operations. Our team has years of experience in the field service industry, so we understand the problems you face every day and the key features you need to solve those challenges.  

"Our paperwork orders are virtually gone, the office staff is happy, and the field techs are generating about 15% more business than last year in roughly the same amount of time. Our cash flow has also improved because we’re able to invoice for work immediately after jobs are complete. It’s a whole new business.”

Chris McFadden

Service Director — Cross Refrigeration

Results from Field Service Management Mobile Apps

17%

Increase in revenue through never missing a service call

15%

Improvement in revenue generation

12%

Improvement in staff retention

Who Benefits From Field Service Mobile Apps?

Operations & Dispatch
  • Eliminate the need for scheduled, sporadic status checks on site 
  • Access and configure customer, asset, and job data anywhere at anytime  
  • Train field staff completely in as little as two hours  

IT

  • Onboard first-time users by simply downloading the app and logging in  
  • Navigate our native application using offline capabilities, with no internet connectivity 
  • Connect your mobile workforce on the job site to your back office crew at HQ 
Executive & Owner
  • Reduce Days Sales Outstanding (DSO) through paperwork reduction and data optimization  
  • Monitor service metrics to repair revenue leakage while enhancing customer satisfaction 
  • Alleviate customer churn rates by 22% by optimizing service reports with data dashboards 

FieldAware and NetSuite Integrations

Our enterprise-grade solution provides seamless integration between FieldAware and NetSuite. This enables companies to track the status of every work order and every member of the field organization in real time. FieldAware augments and extends the power of NetSuite to field personnel using iOS or Androidbased smartphone and tablets. Powerful views and reporting features allow companies to track work orders and revenue generated by the field, as well as to deploy powerful workflows that enhance management and reporting for every service and support organization. 

Benefits of the FieldAware for NetSuite Connector

  •  Meld the ERP capabilities of NetSuite with the FSM features of FieldAware 
  •  Manage work order generation, dispatching, and updates in real-time 
  • Map NetSuite Projects or Tasks and FieldAware Jobs 
  • Allows current NetSuite users to easily navigate FieldAware through NS 
  • Maintain enhanced compatibility with pre-existing customizations 
  • Removes the need for System Administration to sustain data integrity 

Additional Mobile Form Resources

To learn more about how FieldAware’s Mobile Forms can improve your business’s field service management, take a look at some of our white papers, testimonials, and blog posts. Get a first-hand look at how using our FSM software has changed the lives of our customers working in fleet & field throughout Europe and North America. 

EBOOK

Going Paperless – The Benefits You will See

White Papers

Top Ten Ways FieldAware  Drives Field Service Productivity

White Papers

FieldAware Forms – Five Steps To Improved Field Service Safety

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Discover how FieldAware connects your entire field service operations and drives value to every part of your business.
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