Reports can provide valuable insight of how your business processes are measuring up. FieldLocate customer, Frymire Services utilizes the built-in reports of FieldLocate to track technician efficiency, team productivity and marketing efforts.
Before switching to FieldLocate, Frymire Services had little visibility into the number of hours a work order would take. This proved to be inefficient since technicians are paid by the hour, not per work order. Now managers can check the technician’s progress in real time since technicians manage their time through the mobile app. Back in the office, employees use the time clock report to calculate payroll. “We’ve saved 3% in labor costs since we can more efficiently use the time clock report to calculate hours for payroll,” said VP of Operations, Tom Frymire.
During a visit, the customer has the option to accept or decline repair recommendations listed on the estimate generated via the mobile app. Back in the office, Customer Service can review the declined estimates report and follow up with customers to see if they’ll reconsider. “If agreed, we can schedule a second appointment and generate more revenue,” Tom commented.
Using revenue reports in FieldLocate, Tom and his managers discuss the prior day’s results during their daily huddle, including the number of appointments and revenue generated. Managers use this information to set expectations during their team meetings to ensure that technicians are meeting key performance indicators.
“The managers can respond much more quickly,” said Tom. Managers can review the reports throughout the day to determine if they’re going to meet their daily goal. “The reports help managers keep at capacity and reduce idle time.”
By using FieldLocate reports, Frymire Services has greater visibility into the business and at a much lower costs then their previous on premise solution.