The benefits of field service automation are often focused on the field technicians as it allows them to retrieve important job details and information needed to streamline service calls and better serve their customers. However, the benefits are not just limited to the technician. Field service management software makes it possible for service managers to have greater visibility of their entire operations and improve efficiency.
Visibility Across the Entire Organization
Through real-time updates, the field service manager can view the status of every job throughout the organization, gaining visibility into which jobs have been scheduled, started, paused or completed. They can also monitor technician location at any time to see how far someone is from a jobsite or how quickly a technician can respond to an emergency call. Additionally, since all job information is saved in the system, running reports no longer requires spreadsheets or calculators to crunch numbers.
Better Insights Lead to Increased Productivity
With comprehensive data at their fingertips, service managers can assess the productivity of each staff member based on jobs and tasks, allowing them to review each employee’s performance and hold everyone within the organization accountable. Additionally, the increased visibility and data enables them to identify areas in which they can reduce travel time and schedule more jobs per day.
Greater Profit Visibility
By leveraging detailed reporting capabilities that a field service automation system provides, service managers gain valuable insight into their business performance. For example, they can see which customers, service or product is providing the greatest profitability and helps identify improvement opportunities.
Prior to the age of technology, the office would run on paper work orders and invoices. This led to wasted time filing the paperwork and waiting for completed job invoices, which then had to be sent to the customer for payment. However, with an automation solution, managers can receive invoices electronically within minutes of a completed job and check on outstanding payments or open jobs.
With the right tools at their disposal, service managers, who are entrusted with the responsibility to maintain a high level of service, can better streamline operations and improve efficiency to increase profitability and deliver better results for customers.
A field service management solution can benefit every member of a field service team. Check out a complete list of field service automation benefits for owners, dispatchers, accounting, and field technicians.